Privacy Policy
1. General provisions
1.1. This Privacy Policy governs the principles governing the collection, processing and storage of personal data. Personal data is collected and stored by the chief processor of personal data Grandset OÜ website www.greenbeauty.ee.ee.
1.2. For the purposes of the Privacy Policy, a data subject is a customer or other natural person whose personal data is processed by a data processor.
1.3. For the purposes of the Privacy Policy, a customer is anyone who purchases goods or services from the data controller’s website.
1.4. The data processor follows the principles of data processing provided by legislation, among other things, the data processor processes personal data legally, fairly and securely. The data processor is able to confirm that the personal data has been processed in accordance with the legislation.
2. Collection, processing and storage of personal data
2.1. The personal data collected, processed and stored by the data controller are collected electronically, mainly via the website and e-mail.
2.2. By sharing his personal data, the data subject gives the data controller the right to collect, organize, use and manage personal data for the purposes defined in the privacy policy, which the data subject shares directly or indirectly with the processor when purchasing goods or services on the website.
2.3. The data subject is responsible for ensuring that the data provided by him or her is accurate, correct and complete. Knowingly providing false information is considered a violation of our privacy policy. The data subject is obliged to immediately notify the data processor of any changes in the submitted data.
2.4. The data processor shall not be liable for any damage caused to the data subject or third parties caused by the submission of false data by the data subject.
3. Processing of customers’ personal data
3.1. The data processor may process the following personal data of the data subject:
3.1.1. First and last name;
3.1.2. Date of birth;
3.1.3. Phone number;
3.1.4. E-mail address;
3.1.5. Delivery address;
3.1.6. Current account number;
3.1.7. Payment card details;
3.2. In addition to the above, the data processor has the right to collect data about the customer that is available in public registers.
3.3. The legal basis for the processing of personal data is § 6 (1) (a), (b), (c) and (f) of the General Regulation on the Protection of Personal Data:
a) the data subject has consented to the processing of his or her personal data for one or more specific purposes;
b) the processing of personal data is necessary for the performance of a contract concluded with the participation of the data subject or in order to take pre-contractual measures at the request of the data subject;
c) the processing of personal data is necessary for the performance of a legal obligation of the controller;
f) the processing of personal data is necessary in the legitimate interest of the controller or of a third party, unless such interest outweighs the interests of the data subject or the fundamental rights and freedoms for which personal data must be protected, in particular where the data subject is a child.
3.4. Processing of personal data according to the purpose of the processing:
3.4.1. Purpose of processing – security and safety Maximum period of storage of personal data – in accordance with the terms specified by law
3.4.2. Purpose of processing – order processing Maximum period of retention of personal data – (2 years)
3.4.3. Purpose of processing – ensuring the operation of e-shop services Maximum period of storage of personal data – (2 years)
3.4.4. Purpose of processing – customer management Maximum period of retention of personal data – (2 years)
3.4.5. Purpose of processing – financial activities, accounting Maximum period of storage of personal data – according to the terms specified by law
3.4.6. Purpose of processing – marketing Maximum period of retention of personal data – (2 years)
3.5. The data controller has the right to share the personal data of customers with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the controller of personal data. The data processor forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
3.6. When processing and storing personal data of the data subject, the processor shall implement organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.
3.7. The data processor shall store the data of data subjects depending on the purpose of the processing, but not longer than 2 years.
4. Rights of the data subject
4.1. The data subject has the right to access and inspect their personal data.
4.2. The data subject has the right to receive information about the processing of his or her personal data.
4.3. The data subject has the right to supplement or correct inaccurate data.
4.4. If the data processor processes the personal data of the data subject on the basis of the data subject’s consent, the data subject has the right to withdraw the consent at any time.
4.5. The data subject can contact the e-shop customer support at info@greenbeauty.ee.
4.6. In order to protect his or her rights, a data subject can submit a complaint to the Data Protection Inspectorate.
5. Final provisions
5.1. These data protection conditions have been drawn up in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC law and legislation of the Republic of Estonia and the European Union.
5.2. The data processor has the right to change the data protection conditions in part or in full by notifying the data subjects of the changes via the website www.greenbeauty.ee.
Terms and conditions of sale of yhe online store
The owner of the online store www.greenbeauty.ee is Grandset OÜ (registry code 16001237), located at Filtri tee 8-41, Tallinn.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price. All prices of goods sold in the online store are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Pay later solutions: Indivy Slice 3, Liisi ID, Finora credit
- Visa / Mastercard card payments
- Finnish bank links: Aktia, Bank of Åland, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Bank, S-Bank, Säästopankki
- Latvian banking links: Swedbank, SEB, Citadele and Luminor
- Lithuanian banking links: Swedbank, SEB and Luminor
- Paypal
- Cash payment
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS . Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The goods will be sent to the following countries: Eesti
In order to receive the goods, the buyer has the following options: Omniva Post offices – ja parcel machines.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia usually reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
NB! Depending on the products, the buyer may not have the right of withdrawal, the corresponding products and services must be listed in such a case and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a withdrawal application must be submitted, the form of which can be found here: withdrawal application and send it to the e-mail address info@greenbeauty.ee no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. unless, during the first six months after delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@greenbeauty.ee or by calling: +(372) 514 8922.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here . The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can contact the European Consumer dispute settlement platform side .